Support
How can we help?
Mila Baby Tracker is provided by Rinat Akhmetov, an individual located in Ontario, Canada. Rinat Akhmetov is the Privacy Officer. Support and privacy contact is available only by email at support@withmila.app.
Mila provides email support in English, Canadian French, and Russian. We do not offer telephone, voicemail, or live-chat support for this release.
Email Mila
Ask about the app, account or Family access, export, correction, deletion, privacy, or a technical issue. Include your app version, iPhone model, iOS version, and a short description when relevant.
Do not send passwords, invitation links or QR codes, full care exports, sensitive baby notes, or monitor media unless Mila specifically gives you a secure reason and method.
Privacy requests
You may request access, correction, export, deletion, or make a privacy complaint by email. Mila responds in writing within 30 days, except for a legally permitted extension with notice. Identity is verified through an authenticated Mila session and fresh Sign in with Apple where available. A sender email, baby name, birth date, invitation code, or QR code alone is not enough.
Delete an account or local data
Use the in-app data-management controls. Account deletion is available from the app and does not require accepting new Terms. If you are the only Owner of a Family, Mila explains before confirmation that deleting your account also deletes the Family record.
Safety and medical emergencies
Mila is not a medical device, diagnosis or treatment service, emergency service, or safety-monitoring system. Contact a qualified clinician or local emergency services for urgent concerns.